ridepool.in

Terms & Conditions

Effective Date: [01-April-2026]
Last Updated: [01-July-2026]

Welcome to RidePool.in (“RidePool”, “Platform”, “we”, “our”, or “us”).

These Terms & Conditions (“Terms”) govern your access to and use of the RidePool website, mobile applications, APIs, and related services.

By creating an account, accessing, or using RidePool, you agree to these Terms. If you do not agree, please discontinue use of the Platform immediately.

1. About RidePool

RidePool is a technology platform that enables users to discover, offer, and join shared rides within trusted communities such as:

  • Residential Apartments
  • Villa Communities
  • Corporate Organizations
  • Educational Institutions
  • Business Parks
  • Verified Private Groups

RidePool is not a transport operator, taxi service, cab aggregator, travel agency, or employer of drivers.

RidePool merely facilitates introductions between users wishing to share journeys.

2. Eligibility

You must:

  • Be at least 18 years old.
  • Have legal capacity to enter into contracts.
  • Provide accurate information.
  • Maintain only one active account unless specifically approved.

For drivers:

  • Hold a valid Driving Licence.
  • Own or be authorized to use the vehicle.
  • Maintain valid Insurance.
  • Maintain valid Registration Certificate (RC).
  • Maintain Pollution Under Control (PUC) certificate where applicable.

3. Nature of RidePool Services

RidePool facilitates cost-sharing carpooling.

Drivers are private individuals sharing available seats.

Drivers are not commercial transport providers unless specifically authorized under applicable laws.

RidePool does not guarantee:

  • Ride availability
  • Successful matching
  • Route accuracy
  • Driver acceptance
  • Passenger acceptance

4. User Accounts

Users agree to:

  • Keep login credentials confidential.
  • Keep profile information updated.
  • Verify their identity when requested.
  • Notify RidePool immediately regarding unauthorized access.

Users remain solely responsible for all activities under their account.

5. Community Verification

RidePool may verify users through:

  • Mobile OTP
  • Email verification
  • Apartment verification
  • Organization verification
  • College verification
  • Employee ID
  • Government ID
  • Driver Licence
  • Vehicle documents

RidePool may refuse or revoke verification at its discretion.

6. Driver Responsibilities

Drivers agree to:

  • Drive safely.
  • Follow all traffic laws.
  • Maintain vehicle roadworthiness.
  • Possess all legally required documents.
  • Respect passengers.
  • Avoid reckless driving.
  • Avoid driving under the influence of alcohol or drugs.
  • Ensure vehicle cleanliness.

Drivers must never:

  • Carry prohibited goods.
  • Carry illegal substances.
  • Engage in harassment.
  • Demand additional payment outside the Platform without mutual agreement.
  • Misrepresent vehicle information.

7. Passenger Responsibilities

Passengers agree to:

  • Reach pickup locations on time.
  • Treat drivers respectfully.
  • Wear seat belts.
  • Avoid distracting drivers.
  • Not damage vehicles.
  • Not carry prohibited or hazardous items.
  • Follow reasonable vehicle rules communicated by the driver.

8. Cost Sharing

RidePool supports cost-sharing among users.

Any contribution collected is intended only to share reasonable travel expenses such as:

  • Fuel
  • Tolls
  • Parking
  • Vehicle wear and tear

RidePool does not encourage commercial passenger transport.

Platform fees, where applicable, will be displayed before booking.

9. Payments

Payments may be processed through third-party payment gateways.

RidePool is not responsible for:

  • Bank failures
  • UPI delays
  • Card failures
  • Payment gateway outages

Refund timelines depend upon payment partners.

10. Cancellations

Drivers and passengers may cancel rides.

Repeated cancellations may result in:

  • Reduced ratings
  • Temporary restrictions
  • Permanent suspension

RidePool may introduce cancellation policies and fees in the future.

11. Ratings & Reviews

Users may rate one another.

Reviews must be:

  • Truthful
  • Respectful
  • Non-defamatory

RidePool reserves the right to remove abusive reviews.

12. User Conduct

Users must not:

  • Harass others
  • Threaten users
  • Discriminate
  • Share offensive content
  • Use fake identities
  • Commit fraud
  • Solicit users outside the Platform for unlawful purposes
  • Misuse emergency features
  • Violate applicable laws

13. Safety

RidePool encourages users to:

  • Verify driver identity.
  • Verify vehicle details.
  • Share trip information with family.
  • Use emergency contacts where available.

RidePool is not responsible for users’ personal safety during rides.

Users should immediately contact local emergency services in emergencies.

14. Community Groups

Organizations, apartments, and institutions may create private communities.

Community administrators are responsible for:

  • Membership approvals
  • Community policies
  • User moderation

RidePool is not responsible for internal community disputes.

15. GPS & Maps

RidePool relies on third-party mapping providers.

Pickup locations, routes, ETAs, and navigation may be inaccurate.

RidePool shall not be liable for mapping errors.

16. Intellectual Property

All trademarks, logos, software, graphics, and content belong to RidePool or its licensors.

Users may not:

  • Copy
  • Reverse engineer
  • Redistribute
  • Modify
  • Sell

without written permission.

17. Privacy

Collection and processing of personal information are governed by the RidePool Privacy Policy.

Users consent to processing of their information for providing Platform services.

18. Third-Party Services

RidePool integrates with third-party services including:

  • Maps
  • SMS
  • Email
  • Push notifications
  • Payment gateways
  • Authentication providers

RidePool is not responsible for third-party service failures.

19. Suspension & Termination

RidePool may suspend or terminate accounts for:

  • Fraud
  • Fake documents
  • Abuse
  • Criminal activity
  • Repeated complaints
  • Violation of these Terms
  • Harmful conduct toward other users

Termination may occur without prior notice where necessary.

20. Disclaimer

RidePool is solely a technology platform.

RidePool does not guarantee:

  • Driver conduct
  • Passenger conduct
  • Vehicle condition
  • Ride quality
  • Ride completion
  • Safety
  • Timeliness

All rides are undertaken at users’ own discretion and risk.

21. Limitation of Liability

To the maximum extent permitted by law, RidePool shall not be liable for:

  • Personal injury
  • Death
  • Theft
  • Property damage
  • Lost income
  • Indirect damages
  • Consequential damages
  • Emotional distress
  • Missed appointments
  • Delays

RidePool’s aggregate liability shall not exceed the amount of Platform fees paid by the user during the preceding three months.

22. Indemnity

Users agree to indemnify and hold RidePool harmless against claims arising from:

  • Violation of these Terms
  • Traffic violations
  • Illegal activities
  • User negligence
  • Vehicle misuse
  • Personal disputes

23. Force Majeure

RidePool shall not be liable for failures caused by:

  • Natural disasters
  • Government restrictions
  • Internet outages
  • Cyber attacks
  • Strikes
  • War
  • Pandemic
  • Civil unrest

24. Changes to the Platform

RidePool may modify, suspend, discontinue, or introduce new services at any time without prior notice.

25. Amendments

These Terms may be updated periodically.

Continued use of RidePool constitutes acceptance of revised Terms.

26. Governing Law

These Terms shall be governed by the laws of India.

27. Dispute Resolution

Any dispute arising out of these Terms shall first be attempted to be resolved amicably.

If unresolved, disputes shall be subject to arbitration in accordance with the Arbitration and Conciliation Act, 1996.

The courts having jurisdiction over the registered office of RidePool shall have exclusive jurisdiction where arbitration is not applicable.

28. Grievance Officer

In accordance with applicable Indian laws, users may contact:

Email: support@ridepool.in

29. Contact Us

For support:

RidePool

Email: support@ridepool.in

Website: RidePool.in

30. Acceptance

By clicking “I Agree”, creating an account, or using RidePool, you confirm that:

  • You have read these Terms.
  • You understand these Terms.
  • You agree to be legally bound by these Terms.
  • You will comply with all applicable laws while using RidePool.

Recommendation

Since RidePool is intended as a community-based carpooling platform in India, I also recommend publishing the following legal pages before launch:

  1. Privacy Policy
  2. Cancellation & Refund Policy
  3. Safety Policy
  4. Community Guidelines
  5. Driver Verification Policy
  6. Women Safety (ShePool) Policy (if applicable)
  7. Digital Personal Data Protection (DPDP) Notice
  8. Cookie Policy

These documents help align the platform with current Indian legal expectations and common app-store requirements for mobility platforms.