Who we are
Our website address is: https://ridepool.in.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
Delete your Ridepool account
Ridepool is developed by IrisIdea. This page explains how to request deletion of your Ridepool account and what happens to your data.
How to delete your account
- Open the Ridepool app and log in.
- Go to Profile > Settings > Delete Account.
- Confirm the deletion when prompted. Your account is deleted immediately – this cannot be undone.
If you can’t access the app (e.g. you’re locked out or it’s uninstalled), email support@ridepool.in from the address registered to your account and request account deletion. We’ll verify your identity and delete the account manually.
What gets deleted
When your account is deleted, the following is permanently removed immediately:
| Data type | What happens |
|---|---|
| Profile information (name, email, bio, avatar) | Deleted |
| Mentor profile (if applicable) | Deleted |
| Chat messages and conversations | Deleted |
| Booking / session history | Deleted |
| Notifications | Deleted |
| Feedback and reviews you submitted | Deleted |
| Push notification (device) tokens | Deleted |
What we retain, and why
Financial and transaction records tied to completed payments or mentor payouts (wallet ledger entries, withdrawal/payout history) are not deleted when you delete your account. We retain these as required for accounting, tax, and legal compliance, and to investigate fraud or resolve disputes. This data is retained for as long as applicable financial regulations require, and is not used for any other purpose after account deletion.
Deleting your account is permanent and cannot be reversed. If you just want to stop receiving notifications or take a break, log out or disable notifications in the app instead of deleting your account.
Questions about this process or your data? Contact us at support@ridepool.in